Notifications Snapshot 2026-09-24T09-44-21-648Z

This matrix lists Ernest API notification triggers and the Knock workflows that deliver them.

Source: Knock production workflows via read-only knock workflow pull
Generated: 2026-09-24T09:44:21.649Z
Coverage: 60 active mapped row(s), 25 mapped row(s) missing from Knock

The trigger and recipient columns describe how the Ernest API scopes each notification. The channel and status columns are read from the current Knock workflow definitions.

Office Management

Daily Reports

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-daily-report	Daily report submitted	Not configured	Project Managers on the project	Project role	Daily Report Submitted	Missing in Knock	Missing in Knock
update-daily-report	Daily report edited	Not configured	Project Managers on the project	Project role	Daily Report Edited	Missing in Knock	Missing in Knock

Change Orders

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-co	Change order created	Not configured	Project Managers on the project	Project role	Change Order created	Missing in Knock	Missing in Knock
update-co-status	Change order status changed to a notifiable status	Not configured	Project Managers on the project and Admins	Project role and org user role	Change Order status changed to {status}	Missing in Knock	Missing in Knock

Subcontract Invoices

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-subcontract-invoice	Subcontract invoice created	In-app: Office Management feed	Project Managers on the project	Project role	Subcontract Invoice created	Active	Unknown
update-subcontract-invoice-status	Subcontract invoice changed to a notifiable status	In-app: Office Management feed Email: Email	Project Managers on the project and Admins	Project role and org user role	Subcontract Invoice status changed to {status}	Active	Unknown
update-subcontract-invoice-status-to-exception	Subcontract invoice unlocked for exception handling	In-app: Office Management feed Email: Email	Users tied to the subcontractor company on the project	Direct user IDs resolved from subcontractor company membership	Invoice unlocked; submit your pay application	Active	Unknown

Billing Window

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
billing-window-open	Project billing window opens	In-app: Office Management feed Email: Email	Subcontractor users on active subcontracts for the project	Direct user IDs resolved from project subcontractors	Billing window opened; submit before {closeDate}	Active	Unknown

Project Invoices

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-project-invoice	Project invoice created	In-app: Office Management feed	Project Managers on the project	Project role	Project Invoice created	Active	Unknown
update-project-invoice-status	Project invoice status changed	In-app: Office Management feed Email: Email	Project Managers on the project and Admins	Project role and org user role	Project Invoice status changed to {status}	Active	Unknown

Commodity Requests

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-commodity-request	Commodity material order requested	In-app: Office Management feed	Project Managers on the project plus Slack channel recipients	Project role and Knock channel object	Commodity Material Order Requested	Active	Unknown
update-commodity-request	Commodity material order updated	In-app: Office Management feed	Project Managers on the project plus Slack channel recipients	Project role and Knock channel object	Commodity Material Order Request Updated	Active	Unknown
commodity-request-quote-threshold	Commodity request quote threshold reached	Not configured	Configured commodity request stakeholders	Workflow-specific direct recipients	Commodity quote threshold reached	Missing in Knock	Missing in Knock

Lookaheads

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-lookahead	Two-week lookahead created	In-app: Office Management feed	Project Managers on the project	Project role	Two Week Lookahead Created	Active	Unknown
update-lookahead	Two-week lookahead edited	In-app: Office Management feed	Project Managers on the project	Project role	Two Week Lookahead Edited	Active	Unknown

Objectives

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-objectives	Objective created	In-app: Office Management feed	Project Managers on the project	Project role	Objective Created	Active	Unknown
update-objectives	Objective status updated	In-app: Office Management feed	Project Managers on the project	Project role	Objective Marked as {status}	Active	Unknown
update-objective-status-to-blocked	Objective marked as Blocked	In-app: Growth Management feed	Project Managers on the project	Project role	Objective Marked as Blocked	Active	Unknown
comment-mention-on-objective	User mentioned in an objective comment	In-app: Office Management feed	Mentioned users	Direct user IDs extracted from comment mentions	Tagged you in objective comment	Active	Unknown

Permits and Inspections

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-permits	Permit added	In-app: Office Management feed	Project Managers on the project	Project role	New Permit Added	Active	Unknown
generic-workflow-office-mgmt	Permit edited	Not configured	Project Managers on the project	Project role	Permit Edited	Missing in Knock	Missing in Knock
generic-workflow-office-mgmt	Inspection edited	Not configured	Project Managers on the project	Project role	Inspection Edited	Missing in Knock	Missing in Knock

Submittals

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
generic-workflow-office-mgmt	Submittal created	Not configured	Project Managers and Client Owners	Project role and org user role	Submittal Created	Missing in Knock	Missing in Knock
submittal-status-change	Submittal status changed to Submitted or Approved	Email: Email	Submittal assignee, and creator when approved	Direct user IDs	Submittal status updated to {status}	Active	Unknown

RFIs

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-rfi	RFI submitted	Not configured	Project Managers on the project	Project role	RFI submitted	Missing in Knock	Missing in Knock
update-rfi-status	RFI status changed in Office Management	Not configured	Project Managers, Client Owners, and Admins	Project role and org user role	RFI status changed to {status}	Missing in Knock	Missing in Knock
update-rfi-response	Owner responded to RFI	Not configured	Project Managers on the project	Project role	Owner responded to RFI	Missing in Knock	Missing in Knock

Media Library

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
generic-workflow-office-mgmt	Media uploaded	Not configured	Project Managers on the project	Project role	New Media Uploaded	Missing in Knock	Missing in Knock
comment-mention-on-media-library	User mentioned in media library comment	Not configured	Mentioned users	Direct user IDs extracted from comment mentions	Tagged you in media library	Missing in Knock	Missing in Knock

As-Builts

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
generic-workflow-office-mgmt	As-built posted	Not configured	Project Managers on the project	Project role	New As-built Posted	Missing in Knock	Missing in Knock

Specialty Material Orders

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
generic-workflow-office-mgmt	Specialty material order requested or updated	Not configured	Project Managers on the project	Project role	Specialty Material Order Requested / Updated	Missing in Knock	Missing in Knock

Rental Equipment

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
generic-workflow-office-mgmt	Rental equipment requested or updated	Not configured	Project Managers on the project	Project role	Rental Equipment Requested / Updated	Missing in Knock	Missing in Knock

Observations

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-observation	Observation created	In-app: Office Management feed Email: Email	Project Managers, creator, and assignee when present	Project role and direct user IDs	Observation created	Active	Unknown
update-observation-status	Observation status updated	In-app: Office Management feed Email: Email	Project Managers, creator, and assignee when present	Project role and direct user IDs	Observation status changed to {status}	Active	Unknown

Growth Management

Bids

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-bid	Bid created	In-app: Growth Management feed	Account Executive owner, Project Manager when assigned, and ITB Slack channel	Direct user IDs and Knock channel object	New Bid Created	Active	Unknown
update-bid-status	Bid status changed	Not configured	Admins, Account Executive owner, or owner only depending on status	Org user role and direct user IDs	Bid status changed to {status}	Missing in Knock	Missing in Knock
bids-due-date	Bid due-date reminder	Not configured	Configured bid stakeholders and Slack channel	Direct user IDs and Knock channel object	Bid due date reminder	Missing in Knock	Missing in Knock
due-date-bids	Bid due-date reminder	Not configured	Deal owner, estimator, and Slack channel	Direct user IDs and Knock channel object	Bid due date reminder	Missing in Knock	Missing in Knock

RFIs

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
create-rfi-growth	RFI created in proposal context	Not configured	Account Executive owner and Project Manager when assigned	Direct user IDs from bid record	RFI Created	Missing in Knock	Missing in Knock
update-rfi-status	RFI status changed in proposal context	Not configured	Account Executive owner and Project Manager when assigned	Direct user IDs from bid record	RFI status changed to {status}	Missing in Knock	Missing in Knock

Bid Quotes

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
bid-quote-detail-updated	Quote response updated via app	In-app: Growth Management feed Email: Email	Account Executive owner and package creator	Direct user IDs	Quote Response Updated | App	Active	Unknown
bid-quote-request-submitted	Quote request submitted via portal	In-app: Growth Management feed Email: Email	Account Executive owner and package creator	Direct user IDs	Quote Response Updated | Portal	Active	Unknown

Notes

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
growth-create-note-slack-channel	Growth note created for Slack channel	Not configured	Configured Growth Slack channel	Knock channel object	Growth note created	Missing in Knock	Missing in Knock

Project Management

Quotes

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
project-quote-request-submitted	Subcontractor quote submitted via portal	In-app: Office Management feed Email: Email	Project Managers, package creator, and quote creator	Project role and direct user IDs	Quote Response Updated | Portal	Active	Unknown
project-quote-detail-updated	Project quote detail updated	In-app: Office Management feed Email: Email	Project Managers, package creator, and quote creator	Project role and direct user IDs	Quote response updated	Active	Unknown
project-vendor-quote-submission	Vendor quote submitted	Not configured	Project Managers and quote stakeholders	Project role and direct user IDs	Vendor quote submitted	Missing in Knock	Missing in Knock

Cross-App

Action Items

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
assigned-as-next-step-owner	User assigned as next step owner	In-app: Office Management feed In-app: Growth Management feed Email: Email	Assigned user	Direct user ID	You are assigned as next step owner for Task: {name}	Active	Unknown
comment-mention-on-action-item	User mentioned in action item comment	Not configured	Mentioned users	Direct user IDs extracted from comment mentions	Tagged you in an action item	Missing in Knock	Missing in Knock

Generic Comment Mention

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
comment-mention	User mentioned in a comment on a supported entity	Email: Email	Mentioned users	Direct user IDs extracted from comment mentions	You were mentioned in a comment	Active	Unknown

System

User Sync

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
sync-users	Knock user sync job reports status	Not configured	Configured Slack channel	Knock channel object	Knock user sync status	Missing in Knock	Missing in Knock

Unmapped Knock Workflows

Office Management, As-Built

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
as-built-created	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} in {}.	Active	Unknown

Change Order, Office Management

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
change-order-approved	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} just marked Change Order {} as {}	Active	Unknown
change-order-owner-review-requested	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} just submitted Change Order {} for your review{} just submitted Change Order {} for Owner review	Active	Unknown
change-order-rejected	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} just marked Change Order {} as {}	Active	Unknown
change-order-voided	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} just marked Change Order {} as {}	Active	Unknown
create-subcontract-change-order	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - there's a new activity in your workspace.	Active	Unknown
update-subcontract-change-order-status	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	Hey {} 👋 - there's a new activity in your workspace.	Active	Unknown

Proposal Management, Communication Hub, Comment

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
communication-hub-thread-comment-mentioned	Not mapped to an Ernest API trigger yet	In-app: Growth Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} {}.	Active	Unknown
communication-hub-thread-commented	Not mapped to an Ernest API trigger yet	In-app: Growth Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} {}.	Active	Unknown

Office Management, General Contractor Log

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
daily-log-missing	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{}	Active	Unknown
update-gcl-status	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} {}	Active	Unknown

Office Management

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
daily-log-status-changed	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} {}	Active	Unknown

Proposal Management, Filetree, Comment

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
filetree-item-comment-mentioned	Not mapped to an Ernest API trigger yet	In-app: Growth Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} {}.	Active	Unknown
filetree-item-commented	Not mapped to an Ernest API trigger yet	In-app: Growth Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} {}.	Active	Unknown

Office Management, Inspection Request

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
inspection-request-updated	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} in {}.	Active	Unknown

Office Management, Media Library

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
media-library-file-uploaded	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} in {}.	Active	Unknown

Office Management, Permit

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
permit-updated	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} in {}.	Active	Unknown

RFI, Office Management

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
rfi-created	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - a new RFI was created in {}.	Active	Unknown
rfi-owner-responded	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	rfi-owner-responded	Active	Unknown
rfi-owner-review-requested	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	RFI review requested in {} — Shackleton AI	Active	Unknown
rfi-response-forwarded	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	RFI response received in {} — Shackleton AI	Active	Unknown
rfi-status-change	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	RFI marked as {} in {} — Shackleton AI	Active	Unknown
rfi-voided	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	RFI marked as Void in {} — Shackleton AI	Active	Unknown

Office Management, Specialty Request

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
specialty-material-request-created	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} in {}.	Active	Unknown
specialty-material-request-updated	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - {} in {}.	Active	Unknown

Office Management, Subcontract Invoice

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
subcontract-invoice-compliance-uploaded	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	Hey {} 👋 - there's a new activity in your workspace.	Active	Unknown
update-subcontract-invoice-compliance-status	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	Hey {} 👋 - there's a new activity in your workspace.	Active	Unknown

Uncategorized

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
subcontractor-insurance-expiring	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	Hey {} 👋 - there's a new activity in your workspace.	Active	Unknown

Office Management, Budget Modification

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
submit-budget-modification	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} just submitted {} Budget Modifications for Review.{} just submitted a Budget Modification for Review.	Active	Unknown
update-budget-modification-status	Not mapped to an Ernest API trigger yet	In-app: Office Management feed Email: Email	Review backend trigger usage	Unknown	{} just {} your {} Budget Modifications.{} just {} your Budget Modification.	Active	Unknown

Submittal, Office Management

Workflow	Trigger / action	Channels	Recipients / roles	Role source	Message	Status	Last updated
submittal-created	Not mapped to an Ernest API trigger yet	In-app: Office Management feed	Review backend trigger usage	Unknown	Hey {} 👋 - a new Submittal was created in {}.	Active	Unknown
submittal-owner-responded	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	submittal-owner-responded	Active	Unknown
submittal-owner-review-requested	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	Submittal review requested in {} — Shackleton AI	Active	Unknown
submittal-response-forwarded	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	Submittal response received in {} — Shackleton AI	Active	Unknown
submittal-voided	Not mapped to an Ernest API trigger yet	Email: Email	Review backend trigger usage	Unknown	Submittal marked as Void in {} — Shackleton AI	Active	Unknown

Role Source Legend

Role source	Meaning
Project role	Recipients are resolved from project team role assignments, such as Project Manager.
Org user role	Recipients are resolved from organization-level roles, such as Admin or Client Owner.
Direct user IDs	Recipients are supplied directly from entity data, assignments, owners, or mentions.
Knock channel object	Recipients are configured channel objects in Knock, such as Slack channels.